HOW TO REPLACE A LOST EARRING
Losing an earring can be frustrating, but it happens to the best of us. If you need a replacement earring for one of my designs, you're in luck! We can make a mate to match your remaining one.
How to order a single earring of a current design
If the earring you're missing is still available on our website, simply add it to your cart and enter HALFPAIR in the discount code box at checkout. This will signal to our studio that you only want one earring, and the price will reduce by half in your cart. All single earrings are made to order and will take about 4-6 weeks for delivery.
How to order a single earring of a retired design
If the earring you're missing is a retired design, don't worry! We may still have the mold to create that style. Simply send us a photo of your lost earring to firstname.lastname@example.org, along with any information you have about the original order. This will help us confirm the parts needed and the original materials used. We'll use that information to calculate the current market price for your replacement.
How to order a single earring of a one-of-a-kind design
One-of-a-kind earrings can be a bit trickier to replace, but it's not impossible. To find out if we can recreate your lost earring, send us a photo of the remaining earring and any information you can remember about the project. We'll do our best to find a match to the gemstone or materials used.
And if you want to order a single because you’d like just one earring, you can do so using the same processes above! All single earrings are made to order and will take about 4-6 weeks for delivery.
Send in your original earring
For all make-a-mate projects, we strongly encourage you to mail or bring us your original earring so we can create the best possible match. We’ll clean and inspect your original to make sure it’s in tip-top shape, as well as touch up the finish so it’s consistent with your new mate. This is especially important on silver earrings, which can tarnish over time.
If you choose not to send in your original, we'll still check in and ask for a photo to ensure we're making the correct piece and side.
Losing an earring can be a bummer, but with our help, you'll have a replacement in no time!