FAQ
Absolutely! I welcome visitors to the studio by appointment only. You can book your shopping appointment here.
Shipping
You can select the "Local Pickup" option at checkout instead of shipping. I will notify you when your items are complete and ready for pickup. The pickup window is 12pm-4:30pm Monday through Friday. I do not offer pickup on nights or weekends.
Yes. I offer UPS Next Day and UPS 2nd Day expedited shipping.
Expedited orders must be received by 3:00 pm or it will ship out the following business day. Ordering expedited shipping does not speed up the production time, only the shipping service I use when your item is complete. Read more about my shipping policies here.
ORDERING
Please contact me with your timeline and the desired piece to see what is possible. Rush fees will apply to cover any expedited shipping charges and fees I incur while creating your piece on a shorter timeline.
The most accurate way to determine your ring size is to visit your local jeweler and have them take your measurement. If you prefer to size yourself at home, I sell a handy ring sizer.
The timeline to make out of stock or made-to-order items largely depends on how quickly we can aquire the castings and materials to make it. A typical timeline for a single item is 1-3 weeks.
If you're waiting for me to restock an item, contact me and let me know! I'll do what we can to bump it up in the queue. I'll even email you when it's done so you get first dibs.
Wedding bands and engagement rings can take up to 5 weeks to create.
Customizations
My commitment to sustainability means I like to recycle and reuse wherever I can. Customers can provide their old precious metal jewelry to recycle for credit toward their project. The value will vary based on the amount and karat of the gold you provide and the current metal markets.
In some cases, I may be able to use the exact gold you provide in the new design. This is only offered for yellow and rose gold jewelry (white gold becomes too brittle upon recasting.)
Your finished piece will be the same color and karat as the gold jewelry you provide. A minimum amount of metal is required for the casting process to work, and if you do not meet the minimum you will need to purchase the difference. This is typically 3x the weight of the finished piece.
There is a $250 fee to work with your gold plus a small charge for each gemstone I have to remove from your old jewelry before meltdown.
At this time I can only accommodate small customizations of my designs. I do not offer full custom design services.
Customizations I will accommodate include:
• Source a different diamond or sapphire to fit your wishlist
• use an alternate precious metal
• use alternate accent gems
• vary the number or shape of gemstones
• add engraving
• add diamond(s) to the band
Yes! However, it must be a diamond, sapphire, ruby, or another gemstone that is an 8 or higher on the MOHS hardness scale.
We will inspect your gems together [for quality, scratches, cracks, etc.] to determine if they are a good candidate for use in one of my designs. A small fee is charged for each gem I have to remove from your existing jewelry.
Designs from the Aurora collection are fantastic candidates for using your heirloom gemstone. I offer rings, pendants, earrings, and necklaces in this versatile design.
Heirloom items such as bridal jewelry should be made in a metal which can stand the test of time. Silver is great for rings which are worn on occasion, but as metals go it is quite soft. Over the long haul, it is prone to scratches and dents and this can lead to losing gemstones. For this reason, I choose not to create any wedding rings in silver.
Repairs & warranty
I stand behind the craftsmanship of our work and therefore will happily perform any repairs within 2 years of purchase that are the result of normal wear and tear. After 2 year a small fee may apply and will be assessed on a case-by-case basis.
Please contact me with a description of work needed to receive a quote and repair authorization.
Read more about repairs & returns here.
No, I do not. You should contact the artist or store who sold you the item to have it repaired. They are most familiar with the process used for its creation, and often have the repair materials (such as chains and replacement gems) stocked and ready to use. You may even find they have a warranty on their work like I do!
Do you have another question I did not cover here?
Please contact me, I look forward to hearing from you!