Refund policy
Returns & Exchanges
How to Return an Item
To ensure your return is processed smoothly:
- Contact us within 1 week of delivery if you'd like to return your jewelry
- Important: Items shipped back without prior contact may be ineligible for refund
- Return condition: Jewelry must be unworn and returned in original packaging, including all boxes and materials
- Refund timeline: Once we receive your return, please allow 2-3 business days for processing
What's Eligible for Return
Our refund policy varies by product type:
Full Refund or Exchange:
- Regular rings, earrings, bracelets, and necklaces
- Engagement rings purchased in the listed stock size
Store Credit Only:
- Engagement rings purchased in any size other than the listed stock size
- Wedding bands
- Diamond bands
No Returns or Exchanges:
- Custom designs (these are crafted specifically for you)
Defective Items
If you receive an item that's defective due to our manufacturing, we'll gladly replace, refund, or repair it at no cost to you, including shipping charges.