Returns

 

We believe you will truly love your new jewelry, but also understand that a return or exchange is sometimes necessary. Our returns process is free and easy!

 

RETURN & REFUND ELIGIBILITY


All returned jewelry must be unworn and returned in it's original packaging including gift boxes, jewelry pouches, and collateral.

The return must be initiated within 7 days of package delivery.

Custom Designs were crafted specially for you, and therefore not eligible for refund or exchange. 

Our refund policy varies by product type. Please view the table below:

 

Everyday Collection:
Earrings, Rings, Necklaces and Bracelets

Full Refund or Exchange

Engagement Rings - Stock Size

Full Refund or Exchange

Engagement Rings - Sized for You 

 
Exchange only
Wedding Bands Exchange only
Diamond Bands Exchange Only
Custom Designs No Exchanges or Refunds

 

If we deem an item to be defective due to our manufacturing, we will gladly replace, refund or repair the item at no additional cost or shipping charges.

 



HOW TO RETURN YOUR JEWELRY


  • Ensure your merchandise is eligible for return (see list above)
  • Follow the button below to print out a prepaid return shipping label.
  • Place the items back in their original packaging and include all gift boxes, jewelry pouches and collateral.
  • Attach label to exterior of box.
  • We will refund your purchase once the jewelry arrives back at our studio. Original shipping charges (if applicable) will not be credited or refunded.
  •  

    INITIATE A RETURN OR EXCHANGE

     



    RESIZING


    The customer is responsible for purchasing the correct ring size for their needs. We offer a complimentary ring sizer upon request to ensure the accuracy of your order.

    We will gladly resize rings purchased from our shop within 10 business days. The customer is responsible for all shipping charges associated with resizing. In the event that we have the correct ring size on hand, we will give you the option to exchange your unworn ring for the correct size at no cost. If a replacement is not available, a fee may apply for the alteration of your existing piece.  

    PLEASE NOTE: Diamond bands cannot be resized. Ensure the accuracy of your ring size before placing your order.

    Please contact us for a repair authorization and an assessment of your resizing needs.

     



    REPAIRS



    We stand behind the craftsmanship of our work and therefore will happily perform any repairs within 1 year of purchase that are the result of normal wear and tear. After 1 year a small fee may apply and will be assessed on a case-by-case basis.

    Please contact us with a description of work needed to receive a quote and repair authorization.