I believe you'll love your new jewelry, but I understand that sometimes a return or exchange may be necessary. Here's everything you need to know about our policies.

How to Return an Item

To ensure your return is processed smoothly:

1. Contact us within 1 week of delivery if you'd like to return your jewelry
2. Important: Items shipped back without prior contact may be ineligible for refund
3. Return condition: Jewelry must be unworn and returned in original packaging, including all boxes and materials
4. Refund timeline: Once we receive your return, please allow 2-3 business days for processing

Our refund policy varies by product type:

Full Refund or Exchange:

• Regular rings, earrings, bracelets, and necklaces
• Engagement rings purchased in the listed stock size

Store Credit Only:

• Engagement rings purchased in any size other than the listed stock size
• Wedding bands
• Diamond bands

No Returns or Exchanges:

• Custom designs (these are crafted specifically for you)

If you receive an item that's defective due to our manufacturing, we'll gladly replace, refund, or repair it at no cost to you, including shipping charges.

Our Commitment to Quality

We stand behind our craftsmanship and will perform repairs at no charge for:

• Any manufacturing defects
• Normal wear and tear within the first year of purchase

After the First Year

Repairs may include a small fee assessed on a case-by-case basis. We evaluate each piece individually to provide fair pricing.

How to Request Repairs

1. Contact us with a detailed description of the needed work
2. Receive a quote and repair authorization from our team
3. Ship your piece following our provided instructions
4. Professional restoration completed in our Berkeley studio

Getting the Right Size

You're responsible for purchasing the correct ring size. To ensure accuracy:

Bay Area customers: Schedule an appointment at our Berkeley studio for professional sizing

All other customers: Visit your local jeweler for sizing, or order our at-home ring sizer for convenient measurement

Resizing Services

• One complimentary resizing is included with every ring purchase within the first 3 months
• Shipping: You're responsible for shipping costs to and from our studio
• Important limitation: Diamond bands and eternity rings cannot be resized, so please ensure size accuracy before ordering

Every piece of jewelry is unique, and sometimes situations arise that aren't covered in these standard policies. If you have questions about a specific item or circumstance, please don't hesitate to contact us. We're here to help ensure you're completely satisfied with your jewelry experience.

All policies are subject to change. For the most current information, please refer to this page or contact our studio directly.